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Graystone recognizes the importance that Credit Unions place on the relationship
with their members and on customer service. Utilizing MortgageServ™'s on-line,
real time servicing application, Shared Servicing™ has been developed to allow
clients to maintain contact with their members while having Graystone manage
the backroom functions.
Shared Servicing™ allows Graystone Credit Unions to design a tailored servicing
program to meet their specific needs. The components of servicing (customer
service, investor accounting, escrow management, cashiering, loss mitigation,
and default management) may be divided between Graystone and you to best
meet your operational needs and business requirements.
Shared Servicing™ is a private-label application that allows Credit Unions to
maintain direct contact with members in the area of customer service and
collections. For example, your staff is able to access your loans, which are
maintained in a discreet database, via a secure internet connection.
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